Please read the following terms and conditions very carefully as your use of our service and products are subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
AVAILABILITY AND DELIVERY
An indicative delivery time period is approximately 7 to 10 days excluding shipping time. Shipping delays due to courier companies cannot be controlled by MENSPOKE.
If a fabric you've selected is sold out or has a delay in shipping from the manufacturer after you've ordered it, we'll suggest alternatives. If none of the alternatives are appropriate, the shirt in question will be refunded (unless clubbed with a promotional offer). Items bought with a gift coupon are not eligible for a cash or credit refund, but they can be refunded as loyalty points.
YOUR ACCOUNT
You acknowledge that any use of the platform is at your own risk, and that the Company is not liable. You consent to take responsibility for all activities that occur under your account or password, as well as for protecting the security of your account and password and limiting access to your computer. Your email ID is your one-of-a-kind identifier. You are responsible for keeping this information up to date, as we will only use this email address to communicate with you about your order's status and delivery information. Adding your mobile number to your account details also helps us to notify you in the event of any scheduling needs, changes, or order delivery notifications, as well as any other unexpected circumstances.
Your privacy is important to us. You can delete your account at any time in accordance with the data privacy laws regulating the jurisdictions in which we provide our service. The following clauses would survive any termination, discontinuation, or cancellation of Services or your Account: "Pricing," "Payment," "Trademark Copyright and Restriction," "Privacy Policy," and "Governing Law & Arbitration."
You may at any time unsubscribe from our newsletters, email or SMS campaigns by clicking on the appropriate settings in your Profile on our website.
PRODUCT DESCRIPTION
The Company makes every effort to reflect details on the website and in our stores as accurately as possible. However, the Company makes no representations or warranties about the accuracy, completeness, reliability, correctness, or error-free nature of the product descriptions or other material on this site.
Our customization program is a virtual representation of the fabric. Depending on the screen resolutions used, colors and patterns can appear differently. The final garment may vary slightly from the model shown in the illustration.
MEASUREMENTS
Since each fabric has its own weight, feel, and fall, measurements can tend to differ. Please be aware that due to the nature of the fabrics, minor variations in fit can occur.
All measurements given are final garment measurements, which will be manufactured within a 0.5" tolerance.
We now have a central location where we can store measurements for a customer's garment. The base measurement for the consumer profile will be the most recent version of the measurements.
Your base measurements stay linked to your profile.
Any updates done from the profile page will update the base measurement and will be applicable to open orders (not in production)
Changes made while creating/editing an order will update the base measurement and link the base with open orders
Changes made while creating/editing alterations will update the base measurement, open orders (not in production) and other open alterations
Once your order/alteration goes into production, the measurements are frozen for the particular order. Any measurement changes from the profile or other orders won't be applied to this order.
If your account is used by family member/relative or acquaintance and their measurements are stored on the system, then the Company will alter the same if possible, at a cost to the customer. No refunds or cancellations of these orders will be accepted.
PRICING
Whilst we try to ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we find an error in the price of any Product you have ordered from the Company, we will notify you as soon as possible and offer you the option of reconfirming or cancelling your order at the corrected price. If we are unable to reach you, your order will be cancelled. Within 24 hours of placing your order, you can make changes or cancel it.
If you cancel and you have already paid for the Product, you will receive a full refund.
The refund will be issued in the same payment method as the original transaction and will be credited within 7 working days of the refund being initiated. When you shop online from India, our prices include GST. Tax is paid at the time of purchase in our stores. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost.
In case where a refund is issued, we will not refund any shipping charges, custom duties or taxes as applicable.
PAYMENT
Our domestic prices are inclusive of GST. Tax is applicable at checkout. Payments may be made by Master Card, Visa, PayPal, or wallets as offered by our payment gateway processor – Razerpay,Cashfree. We place a premium on the security of your credit/debit card details. We do not store credit/debit card information, and when you enter your payment information, it is automatically encrypted. We perform a standard pre-authorization check on your payment card when we receive your order to ensure there are sufficient funds to complete the transaction. Products will not be dispatched, and Services will not be performed, until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
TRADEMARK, COPYRIGHT AND RESTRICTION
This site is controlled and operated by Menspoke. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on https://menspoke.com/ web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means. Directly or indirectly you must not assist any other person to do so either. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
PRIVACY POLICY
Customers are important to the company, and their privacy is respected. We gather information from customers in order to enhance your shopping experience and to keep you informed about our goods, services, and promotions. The Company understands the importance of safeguarding and safely using customer information. We will not rent, give (we do give their address, name etc. to the delivery companies, so we should clarify the language here so that it is given only for the purpose of completing the transaction and to the extent necessary for the same) or sell your personally identifiable information to any outside organization for that organization's own use without your consent. Your data will not be provided to third parties for marketing. We do not store any credit card information.
CHANGES TO TERMS OR SERVICES
We reserve the right to update or modify these Terms and Conditions at any time in our sole discretion. If we do so, we'll let you know either by posting the modified Terms on the Sites or through other communications. It is important that you check these terms regularly because if you continue to use the Services after we have posted modified Terms on the Sites, you are indicating to us that you agree to be bound by the modified Terms. You may choose to discontinue to use our service if you don't agree to be bound by the modified Terms. Because the Services are
evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, in our sole discretion.
ALERTS AND NOTIFICATIONS
You may receive updates, warnings, emails, requests for input on our products and services, delivery status messages, or other forms of messages in connection with our Services as part of our Services. We will even give you emails on a regular basis that promote the Company's services. When you receive promotional emails from us, you will have the option to "opt-out" by UNSUBSCRIBE instructions provided in the email you receive.
RETURNS / ALTERATIONS
For Returns and Alterations, please take a look at our policy here. The discretion to accept alterations / returns remains the sole right to us.
If your first shirt can be altered, no remake will be issued. If, however, your shirt cannot be altered successfully, we will remake the shirt free of charge. The decision is our sole discretion.
For a remake to be initiated, the shirt needs to be shipped back to us. You may contact our Customer Experience team who will arrange a pick-up of the garment for any location in India.
